Today’s world is full of competition and if anybody wants to survive in this scenario then an organization must fulfill the needs of the customer. Customer service is the utmost concern of every business especially those businesses that are in the hospitality industry. Every customer is very important for each and every type of organization. He/she has every right to ask any question related to product and its effects in the near future. Moreover, if the customer is having some complaint then the customer service manager should reply on behalf of the company and try to sort out the problem as soon as possible. These prompt Reponses maintains the goodwill of the company which is an intangible profit of it.
Sample Complaint Letter Response
Customer Care Department,
90 Lindsay Ave.
Ms. Luke Wright,
50 Riverdale Road,
9 Jun 2014.
SUBJECT: COMPLAINT LETTER RESPONSE
This letter is in regards to the complaint letter which you have sent us dated March 19th,2013.First of all I would like to apologize for the inconvenience caused from our side regarding the services. Let me tell you sir, your complaint has been considered and sent it to the concerning department. You are out of the valuable guest of ours and I assure you that soon you will get the positive response from our side. And I also appreciate that just because of you we have got the chance to improve our services to the elite level.
Once again, I am very sorry for what has happened during your stay in our hotel. We assure you that we will let you know once we have completed the investigation. Thank you so much and I am looking forward to having our relationship back to what it was before.
Customer Care Officer.
Given Below are a few complaint letter samples for a clearer Idea.
Complaint Letter for Poor Service Sample
These type of letters are all about the complaints of the customers/buyers which they have faced during pre or post sale of product or services or for the poor service as well.
Restaurant Complaint Letter Format
A Restaurant complaint letter is usually sent by a frustrated customer of the restaurant who could be the victim of some bad dining services, and now writes to make a complaint against the bad service to the restaurant management.
Employee Complaint Letter Sample
The purpose of writing these type of letters are, if some issues have occurred and we want to appeal to the staff who is accountable of it are not performing their task due to any reason then one has to escalate this to the senior or managerial level.
Airline Complaint Letter Example
This type of letter is generally written by the frustrated guest by the poor service of the airline.