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Response Letter for Poor Customer Service Template

Response Letter for Poor Customer Service Example
Customer Complaint Response Letter

If you have received a complaint on poor customer service then you must always respond to the client or customer by writing a formal Response Letter for Poor Customer Service. The Response Letter For Complaint About Customer Service is a professional way of acknowledging the mistake and apologizing for the same in a proficient manner.

In this post, we bring to you a format for Customer complaint response Letter template which you can use for creating a personalized letter that rightly fits your demands.

Letter Template to Respond to Poor Customer Service Complaint


Richard Brown

Relationship Manager

Fun Holidays Resorts

New York

Date: December 08th, 2022


Mr. Henry Smith

54, New Era Road


Dear Mr. Henry,

I am writing this letter on behalf of Fun Holidays Resorts in reference to the complaint received by our Customer Care Team on December 15th, 2022. Please accept my sincere apologies for the inconvenience caused to you and your family during your stay.

I would like to share that due to sudden outbreak of rains at the resort, these kind of management issues surfaced as a lot of our staff that stays in the nearby localities could not report to work and we had to deal with a severe staff crunch. And all this resulted in slow and delayed services for which I would again like to apologize.

Kindly accept my apology and we would make sure that such a situation does not arise in future and we are able to deliver all our customers the best of the services without any compromises. I hope you will understand our situation and will consider the same.

Please allow us another chance to serve you and we will make sure that you have the best of the experience.

Thanking you.


Richard Brown

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