A chargeback is the payment that is required to be returned to a credit or debit card, after the customer has disputed the transaction or has simply returned the items he has purchased using that card. A Chargeback Letter to Customer is quite a simple letter which includes the details about the chargeback and the action that the company is going to be taking on it.
We have come up with a Chargeback Letter Format that you can follow for creating your own Letter to request Chargeback. This Chargeback Rebuttal Letter Sample is a professionally drafted letter that you can use to draft a personalized letter.
Format for Chargeback Letter to Customer
Date: June 3rd, 2023
Ms. Anna Brown
54, Richmond Town
Dear Ms. Brown,
I have been informed by our merchant provider that there is a request of chargeback raised by you on the fridge that you had purchased on May 15th, 2023.
I understand that this purchase was made during the sale at the store and you were really excited about receiving it but because of the delay in delivery, you are very upset. I am extremely sorry for the bad experience. I would like to bring to your notice that because this is one of the most popular models of the fridge, there has been some delays from the manufacturer’s end and because of the ongoing sale, there has been a huge demand of this fridge.
We are trying our level best to fulfil all the orders and therefore, we have been in touch with the manufacturer for increased supply on regular basis. We are hopeful that your fridge is going to be delivered within this week without any further delays. We do not allow chargeback on the sale items and therefore, it is going to be really difficult for us to accommodate your request for chargeback. Therefore, I would like to request you to please take back your chargeback request.
Thank you for your patience and understanding in this matter. For any further assistance, please contact me at 9898989898.