A persuasive letter written in courteous manner addressed to the company can easily identify the problem of customer regarding the defective product. A verbal or a generic complaint registration can never give you the quick and positive solution. Claim letter for defective product covers all the relevant detail regarding the claim in organized manner.
It generally informs the company about the defect or damage in the product with a request for adjustment. You can claim for a refund or replacement of the product. It presents your claim or demand very tactfully with a genuine request.
From
Ms. Rebecca Lois
5/9 New Apartments
56 Morris Lane
London 367909
To
Ms. Muse Conics
Manager Customer Relations
West Home Appliance Company
56 Sioux Square
London 46587
Date: 6 Jun, 2014
Subject: Claim Letter for Defective Product
Dear Ms. Conics,
I am writing this to inform you that I have purchased an electronic toaster on February 11, 2014 manufactured by West Home Appliance Company from The Big Stores, 4/7 New Square, London. The manufacturer’s number is XX00-X0, and the amount paid by me is $000.
The electronic toaster has some problem with its temperature adjustment bolt, I have tried to fix the issues but it is of no use. As per the warranty card of this product I am authorized to return it and claim for the replacement within 10 working days. The customer care executive of The Big Stores have suggested me to send the product and with this letter to get my replacement.
I have enclosed a package containing the defective electronic toaster and its bill invoice with this letter of claim. You are requested to send me a new product of the same model. Thank you for your assistance.
Sincerely,
Rebecca Lois
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